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Our Commitment to Your Satisfaction
At Fly Fish Store, we’re as dedicated to your satisfaction as we are to the quality of our flies and gear. We understand that sometimes a product might not meet your expectations, whether it’s a pair of boots that doesn’t fit quite right or articulated streamers that aren’t exactly what you envisioned for your next fishing adventure.
That’s why we’ve created a straightforward returns and exchanges process that respects your time and ensures you get the gear that’s perfect for your fly fishing needs.
Return & Exchange Basics
We accept returns and exchanges for most items within 15 days of your receipt of the order. To be eligible for a return or exchange, your item must be:
- In its original condition
- Unused and in original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Due to hygiene and safety considerations, the following items cannot be returned or exchanged:
- Books & Videos: Once opened or accessed, these cannot be returned
- Clearance Items: All clearance flies and fly fishing gear are final sale
- Any items that have been used, tied, or altered from their original condition
The Return & Exchange Process
1 Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Please include:
- Your order number
- The item(s) you wish to return or exchange
- Reason for the return or exchange
2 Complete the Return Form
We’ll provide you with a return authorization number and a printable return form. Use the template below to ensure you include all necessary information:
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Hello Fly Fish Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
- [Product Name], [Quantity], [Reason for Return/Exchange]
- [Add additional items as needed]
Preferred Resolution: [Refund/Exchange for (specific product)]
Contact Information: [Your Name], [Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
3 Package and Ship
Securely package your items with the completed return form and ship to:
Fly Fish Store Returns
925 Carriage Court
San Diego, US 92111
Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
4 Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
After we receive and inspect your return, we’ll process your refund or exchange:
Refund Timeline
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal Payments: 3-5 business days to process back to your PayPal account
What’s Refunded
We’ll refund the purchase price of the returned items. Original shipping charges are non-refundable, unless the return is due to our error.
Exchanges
For exchanges, we’ll ship your new item once we receive the returned product. If the exchange item is of higher value, we’ll contact you to arrange payment for the difference.
International Returns
As we serve anglers worldwide (with limited exceptions in some Asian countries and remote regions), international returns follow the same process outlined above. Please note:
- You are responsible for return shipping costs and any customs fees
- We recommend using a trackable shipping service
- Refunds will be processed in US dollars
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all associated shipping costs.
Questions?
Our customer service team is here to help with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 925 Carriage Court, San Diego, US 92111
We typically respond within 24 hours during business days.
Thank you for choosing Fly Fish Store. We’re committed to ensuring you have the right gear for your fly fishing adventures, and we stand behind every product we sell.