Welcome to Fly Fish Store! We’re passionate about fly fishing and dedicated to providing you with high-quality gear and exceptional service. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our team at [email protected].
Product Questions
What types of fly fishing products do you offer?
We specialize in a wide range of fly fishing gear, including flies (like Anchor Flies, Articulated Streamers, and Caddis Flies), tying materials (such as Chenille and Beads), clothing, boots, and curated favorites from experts like Brandon and Brig. Our products cater to anglers targeting various species, from bass to carp, and we source premium brands like Wapsi and Fulling Mill to ensure top performance on the water.
Do you have products for beginners or experienced anglers?
Absolutely! Our menu includes items for all skill levels, from beginner-friendly kits to advanced articulated streamers and expert-curated selections. Whether you’re just starting or perfecting your technique, we have gear to suit your needs.
Are your flies and materials suitable for different fishing environments?
Yes, our products are designed for diverse conditions, from rivers to lakes. For example, Chironomids are great for still waters, while Attractors work well in fast-moving streams. We focus on versatility and quality to enhance your angling adventures worldwide.
Shipping and Delivery
Where do you ship, and are there any restrictions?
We ship globally from our San Diego headquarters, but delivery may be restricted in some Asian countries and remote regions due to logistical challenges. During checkout, our system will automatically verify if we can deliver to your address.
What are your shipping options and costs?
We offer two main shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch. Includes full tracking.
- Free Shipping: For orders over $50, we use EMS, with delivery in 15-25 days after dispatch. This is ideal for planned trips or bulk orders.
How long does delivery take, and can I track my order?
Delivery times vary by method: Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days after dispatch. Yes, all orders include tracking—you’ll get a confirmation email with details to monitor your package from our warehouse to your doorstep.
What if my order is delayed or lost?
We monitor shipments closely and will proactively notify you of any delays. If issues arise, contact us at [email protected], and we’ll work to resolve them promptly.
Returns and Refunds
What is your return policy?
We offer a 15-day return window from the delivery date. If you’re not satisfied, you can initiate a return for a refund or exchange. Items must be in original condition. Contact us with your order details to start the process.
How do I initiate a return?
Email us at [email protected] within 15 days of delivery, and our team will guide you through the steps. We aim to make returns hassle-free as part of our satisfaction guarantee.
Are there any items that cannot be returned?
For hygiene reasons, items like clearance flies or used gear may not be eligible. Please check the product description or contact us for specifics.
Payment and Account
What payment methods do you accept?
We accept all major payment options, including Visa, MasterCard, JCB, and PayPal. Our secure processing ensures your transactions are protected.
Is my payment information secure?
Yes, we use encrypted payment systems to safeguard your data. You can shop with confidence knowing your information is secure.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive deals.
General Inquiries
How can I contact customer service?
Reach out via email at [email protected]. Our team, comprised of fellow anglers, is here to assist with any questions, tracking updates, or special requests.
Do you offer discounts or clearance items?
Yes, check our “Clearance” and “Clearance Flies” sections for great deals. We also have seasonal promotions—stay tuned to our website for updates!
What makes Fly Fish Store unique?
We’re more than just a store; we’re a community of anglers delivering passion and performance. With expert-curated products, global shipping, and a satisfaction guarantee, we’re committed to enhancing your fly fishing experiences.
Thank you for choosing Fly Fish Store—where every delivery brings you closer to your next great fishing adventure! If you have more questions, don’t hesitate to contact us. Happy fishing!